Our Store Policies
Transparency and Care
Returns & Refunds
As all of our creations are personalised, all sales are final and non refundable. To avoid errors such as spelling mistakes, colour selection or pattern selection, an email will be sent to you to confirm your order with a mock up of the text and an image of the papers we have selected for your approval. Once we receive your approval, we will then complete the design process. When your order is complete and ready for dispatch, we will email you with with tracking details.
In the unlikely event that your order is defective or arrives damaged, please take photographs of the package or defect and email to info@valentineandbee.com. If it is found that the product is defective or has has been damaged during transit, Valentine & Bee will issue clients with a store credit, which must be used within a 6 month period.
Store Credits
Store Credits will not be issued as a result of the client misspelling their message (text) on their selected product. An Approval email will be sent to the client. This Approval form will contain a mock up of the text received from the client’s order and will require the client to ensure that they are satisfied with the text, spelling and format. The client must return this Approval Form by email to Valentine & Bee before work can be completed. Once this form has been signed off by the client, Valentine & Bee except no responsibility for any errors after Approval has been given.
Shipping & Turnaround Time
All of our Products are sent to you using a courier service as this offers our clients the best value service. Please be aware that delays to transit services can occur and clients are advised to place orders in a timely fashion. Typically, orders take 10-14 days from the time of ordering until received and in seasonal times of high demand, this maybe longer.